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If you need to format the drive, unlock the drive with your password, and then reformat the drive. No, a locked drive is read-only and cannot be formatted using native operating system tools.This will not affect the data on the drive. Yes, if you want to stop using a password to access the drive, you can disable it.Requires your PSID but you do not need to know your current password.Ĭan I stop using the password without erasing the drive?.WARNING: This will completely erase the drive, make sure to have the data backed up.Factory Reset - How to factory reset your drive.To re-enable the password feature you will need to use the old password.You must know your current password to disable the security feature.Disable Password – How to disable security.There are two ways to remove a password:.How do I remove the password from my drive? Simply skip the password setup when installing Toolkit. No, the Seagate Secure feature is not required for your drive to be functional.Note that single drive devices will have only one PSID, while dual drive devices such as the LaCie Rugged RAID Shuttle will have two PSIDs.ĭo I have to use Seagate Secure if it came with my drive?.If you have a LaCie Rugged device, the label may be located under the orange bumper. If you no longer have the printed insert, you can find the SID and PSID on a label attached to the drive. The SID and PSID come on a printed insert in the box with your Seagate Secure compatible device.If you know your current password, you can change it in Toolkit.See the Toolkit User Manual for additional information and instructions.

If you've forgotten your password, you can reset it provided you previously set up a password recovery key.

The password reset key feature is available in Seagate Secure version 3.0 or higher.

If you previously set up a password reset key, you can use the key to reset the drive's password while preserving the data on the drive.No, a password cannot be recovered if it is forgotten, not even by Seagate or LaCie.

Try entering the password with your keyboard caps lock on (as well as off), just in case it was enabled when you created the password.Ĭan Seagate or LaCie recover my password?